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Vibhi's avatar
Vibhi
New member | Level 2
3 months ago

My Desktop folder has been removed from my Mac, after losing access to my work Dropbox account.

Hi,  So this is what has happened. I had access to Dropbox via my work account on my laptop (Macbook). Yesterday that access was taken away as I had resigned and so naturally I no longer had access...
Computer Backup
Desktop
desktop app
Dropbox Backup
Restore
Restoring
Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
3 months ago

Hi Vibhi, I’m sorry to hear about the situation. Let’s have a look. 

 

From your post, it does sound like computer backup was enabled at some point for your Desktop folder indeed. 

 

Since you mention that your access was taken away, I imagine you can’t access your Backups page online now to look for this folder, correct? What do you see when trying to log in to that account again?

 

Also, as you were using a work account, is it possible it was part of a Dropbox team? If yes, have you talked with the admin of the team to see if they can temporarily restore your access, so that you can regain the Desktop folder? 

 

Let me know more info and we’ll go from there.

  • Vibhi's avatar
    Vibhi
    New member | Level 2
    3 months ago

    Hi Nancy,

    Thanks a lot for your quick response. I highly appreciate it.

     

    I was added to the Dropbox workspace again today after I shared the problem with my ex-manager. However, it was not 'restored' but more like a new access with my old email and that didn't show any previous files.

    I will share this link with him and ask him if he can 'restore' it. That might solve it. I hope so. 

     

    I will keep you informed!

    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      3 months ago

      Please do, Vibhi! In any case, you’ll need access to your previous Dropbox account, as this one is a separate one (from what I understand from your post).

      • Vibhi's avatar
        Vibhi
        New member | Level 2
        3 months ago

        Hi Nancy, 

        My manager sent me a link to access files, however it has just 6 files. I don't know what to do. I had different folders with files in it. Please guide me. 

         

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      3 months ago

      Hey Vibhi, let me also jump in here! 

       

      Can you confirm that when you search for specific (example) file names in your computer there is nothing that shows up?

       

      Now, if you set up a new account from scratch when you were invited back to the team, I gather that your files were transferred upon your removal. With that in mind, can you get in touch with the team admin and confirm the case? 

      If I've got this right, can you ask them if they've tried to share the folder that contains your previous team member files too?

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