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Missing folders/files on the site, but still visible and accessible on the iOS mobile app, why?

Missing folders/files on the site, but still visible and accessible on the iOS mobile app, why?

hodacsg
New member | Level 2

Hi, some of my folders, including the files in them are missing from the web view.

On my iphone I still have everything, but not on the web, via a browser.

There were no changes on these files/folders, they are also not synced anywhere locally, and the deleted folder is empty as well.

Files/folders are still accessible on my phone via the app, but they do not show up on web.

How is this possible?

1 Reply 1

Jay
Dropbox Staff

Hi @hodacsg, thanks for bringing this to our attention.

 

Are you certain that you're signed into the same account on the Dropbox site and on the Dropbox mobile app?

 

You can see a list of connected devices and their most recent activity on this page.

 

Do you see anything on the events page?

 

This will help me to assist further!


Jay
Community Moderator @ Dropbox
dropbox.com/support


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