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bob demeter's avatar
bob demeter
New member | Level 2
2 months ago

Missing files in Dropbox after not logging in for a year

I have not accessed Dropbox for over a year. However, each year I pay for my subscription. Today I needed to find some old records I keep only to find my entire Dropbox is empty. What gives?

Missing Files
Restore
Restoring
  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    2 months ago

    Hi bob demeter, thanks for bringing this to our attention.

     

    If you haven't accessed your Dropbox account for over a year, it would be deactivated due to inactivity.

     

    Do you see any payments on this page on your account? Could you also check the shared folders, events page and deleted items pages?

     

    This will help me to assist further!

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    2 months ago

    To add to what Jay has said it is not possible to recover said files. 

     

    It also does not happen quickly - there are multiple attempts at contacting users to say this will happen over many many months. 

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