We're making changes to the Community, so you may have received some notifications - thanks for your patience and welcome back. Learn more here.

Forum Discussion

dnewb1580's avatar
dnewb1580
New member | Level 2
3 years ago

Missing Files and they aren't in recently deleted files

Missing Files  After my subscription renewed today almost all (95%) of my files disappeared and are not in recently deleted files.
Missing Files
Restore
Restoring
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Hey Kearcuri, sorry to hear about this.

 

Was the file saved to your Dropbox account or was it perhaps in a link that someone sent you?

 

Do you see any anything about this file in your events page here?

Kearcuri's avatar
Kearcuri
Explorer | Level 3
2 years ago
It’s a saved photo from my camera uploads
  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Thanks, Kearcuri.

     

    And did you take a look at your events page, to see if you can find any events related to that video?

    • Kearcuri's avatar
      Kearcuri
      Explorer | Level 3
      2 years ago
      Nothing is in the events page either! It looks like a few pictures and videos may be missing. There are blank spaces through out my files
      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hey Kearcuri, sorry to jump in here, but I wanted to ask; is it possible that you have another Dropbox account, associated with another email address of yours?

         

        When is the last time you remember seeing this missing file in your account?

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!