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dnewb1580's avatar
dnewb1580
New member | Level 2
3 years ago

Missing Files and they aren't in recently deleted files

Missing Files  After my subscription renewed today almost all (95%) of my files disappeared and are not in recently deleted files.
Missing Files
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Kearcuri's avatar
Kearcuri
Explorer | Level 3
2 years ago
One of my favorite videos that I used to watch all the time is not in my Dropbox files any longer. Also not in the deleted files!
Any suggestions?
  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey Kearcuri, sorry to hear about this.

     

    Was the file saved to your Dropbox account or was it perhaps in a link that someone sent you?

     

    Do you see any anything about this file in your events page here?

    • Kearcuri's avatar
      Kearcuri
      Explorer | Level 3
      2 years ago
      It’s a saved photo from my camera uploads
      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Thanks, Kearcuri.

         

        And did you take a look at your events page, to see if you can find any events related to that video?

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