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dnewb1580's avatar
dnewb1580
New member | Level 2
3 years ago

Missing Files and they aren't in recently deleted files

Missing Files  After my subscription renewed today almost all (95%) of my files disappeared and are not in recently deleted files.
Missing Files
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Restoring
clarkie's avatar
clarkie
New member | Level 2
2 years ago

Hi DP community,

 

I was linked to my previous company's DropBox account, and in being added into that account I could see both my personal files and the company's files. I left the company and when they deleted me from their DP, I am now with an empty personal DP, with no Deleted Files even to try to recover. Can someone advise what I can do?

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi clarkie, thanks for bringing this to our attention.

     

    It sounds like you were deleted from a Dropbox Business team, meaning that your account was deleted. 

     

    In order to reactivate the account, if it hasn't been longer than 7 days since the account deletion, and if the admin hasn't transferred the files to another team member, they can follow these steps to restore it.

     

    If you still need to leave the team (if that was the original intention), you can ask the team admin to convert your account back to a Basic plan.

     

    Keep me updated with any progress!

    • clarkie's avatar
      clarkie
      New member | Level 2
      2 years ago

      Hi there! Thank you so much for responding so quickly! I actually just received a response from my company admin, and he is claiming I was registered under my company email. My admin also checked any deleted files and have found none of my personal.

      Somehow my personal account was linked, I assume? Whenever I logged into Dropbox for work files, I was always able to see my personal as well. I also haven't changed my plan details in countless years now.

      When logging in now, I have single one shared file in my entire box from a year ago, but everything else is gone from the last 10 years. Any further advice?

       

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hi clarkie, if you were able to sign into the account, and saw both personal and work files, it all points out to you being part of a Business team. 

         

        Is it possible that you created a new account, or have a different account that you used to sign into Dropbox with? 

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