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Forum Discussion

dnewb1580's avatar
dnewb1580
New member | Level 2
3 years ago

Missing Files and they aren't in recently deleted files

Missing Files  After my subscription renewed today almost all (95%) of my files disappeared and are not in recently deleted files.
Missing Files
Restore
Restoring
Janinec's avatar
Janinec
Explorer | Level 4

Okay I had all my files deleted without my permission. I. have communicated before....I never even gave drop box permission to take all my files.

 

I have competely removed it from my computer as I DID NOT WANT TO KEEP TAKING MY FILES.Now I have just done my tax...and I do not have the records to validate things plus some important legal information.  

 

I tried to download the app...there was nothing in it...and it. said I  was out of space....blah blah I don't want to pay money BUT CAN YOU PLEASE HELP ME GET MY DATA BACK. 

 

What has happened to me is really bad....the information you have provided is minimal and not proactive.  I would please like someone toadies me....will my data still be in the company as I need it...and soon. to get rewind I had to pay and that is not fair either.

 

Janine

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
3 years ago

Hi Janinec, I'd be happy to help! 

 

Do you by any chance refer to our Backup option? 

 

Have you checked into your deleted files page, for the missing files? 

 

Keep me posted on the results! 

  • Janinec's avatar
    Janinec
    Explorer | Level 4
    3 years ago

    Hi Mel

     

    yes I have they are ALL GONE. It would be great if you can help me.

     

    regards

    Janine

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      3 years ago

      Hi there, Janinec! Sorry to see that your files are missing.

       

      So, they do not appear in your deleted files page at all? How about your events page?

       

      Do you see any deletion events related to the particular files?

       

      Have you also checked your computer's trash/recycle bin, to see if you can locate them there?

      • Janinec's avatar
        Janinec
        Explorer | Level 4
        3 years ago

        no they must be in the dropbox system...thats why im asking someone to help me

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