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dnewb1580's avatar
dnewb1580
New member | Level 2
3 years ago

Missing Files and they aren't in recently deleted files

Missing Files  After my subscription renewed today almost all (95%) of my files disappeared and are not in recently deleted files.
Missing Files
Restore
Restoring
Rich's avatar
Rich
Icon for Super User II rankSuper User II
3 years ago
dnewb1580 wrote:

Missing Files  After my subscription renewed today almost all (95%) of my files disappeared and are not in recently deleted files.

Renewing your account doesn't (and simply can't) cause your files to go missing. Are you sure you're signed in to the correct account? If so, take a look at your Events page and see if there are any deletion events. You can also check your Deleted Files to see if your files are located there, and if they are, you can restore them if they were deleted within the last 30 days.

  • dnewb1580's avatar
    dnewb1580
    New member | Level 2
    3 years ago

    Events and recent deletions are blank.  I did have two accounts, but Dropbox won't allow me to even access one of them.

    • Mark's avatar
      Mark
      Icon for Super User II rankSuper User II
      3 years ago

      If events is blank then there is nothing on this account and its a new one having not been used. 

       

      You need to go to the other one, I'd imagine, to get the files back.

      • Janinec's avatar
        Janinec
        Explorer | Level 4
        3 years ago

        other what ? I want drop box to reinstate them to me.....do you think they still have them?

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