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Forum Discussion

Oletimer's avatar
Oletimer
Explorer | Level 3
10 months ago

Lost genealogy files

Trying to understand this site.  I just posted a big problem and lost it after clicking on that bell above that had a 1 by it.  I am an 82 yr. old not to tech savvy and my old computer crashed, and it seems Dropbox has deleted my long ago files, the non working email then was [removed per the Community's Guidelines] present one [removed per the Community's Guidelines] 

Restore
  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    10 months ago

    You need to log on with your old email account and password. As long as you used it within the last 12 months everything should be there 🙂

    • Oletimer's avatar
      Oletimer
      Explorer | Level 3
      10 months ago
      It has been years since I accessed it, I never realized I needed to regularly visit it, and dealing with a support robot is no help getting them restored.
      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        10 months ago

        Sorry to hear about this, Oletimer.

         

        Have you tried logging in with the email address that was associated with the account?

         

        Is it allowing you or is it prompting you to create a new account under that address?

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