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Forum Discussion

Oletimer's avatar
Oletimer
Explorer | Level 3
10 months ago

Lost genealogy files

Trying to understand this site.  I just posted a big problem and lost it after clicking on that bell above that had a 1 by it.  I am an 82 yr. old not to tech savvy and my old computer crashed, and i...
Restore
Mark's avatar
Mark
Icon for Super User II rankSuper User II
10 months ago

You need to log on with your old email account and password. As long as you used it within the last 12 months everything should be there 🙂

  • Oletimer's avatar
    Oletimer
    Explorer | Level 3
    10 months ago
    It has been years since I accessed it, I never realized I needed to regularly visit it, and dealing with a support robot is no help getting them restored.
    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      10 months ago

      Sorry to hear about this, Oletimer.

       

      Have you tried logging in with the email address that was associated with the account?

       

      Is it allowing you or is it prompting you to create a new account under that address?

      • Oletimer's avatar
        Oletimer
        Explorer | Level 3
        10 months ago
        I can, and there is a smattering of recent stuff that I had no idea how it got there, but no genealogy files from yrs back.

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