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Forum Discussion
Lost genealogy files
Trying to understand this site. I just posted a big problem and lost it after clicking on that bell above that had a 1 by it. I am an 82 yr. old not to tech savvy and my old computer crashed, and i...
Mark
Super User II
Super User IIYou need to log on with your old email account and password. As long as you used it within the last 12 months everything should be there 🙂
It has been years since I accessed it, I never realized I needed to regularly visit it, and dealing with a support robot is no help getting them restored.
- Hannah
Dropbox Staff
Sorry to hear about this, Oletimer.
Have you tried logging in with the email address that was associated with the account?
Is it allowing you or is it prompting you to create a new account under that address?
- I can, and there is a smattering of recent stuff that I had no idea how it got there, but no genealogy files from yrs back.
- Megan
Hi Oletimer, can you please have a look at your events page and let me know what you find? This is the place where all uploads, edits, and deletions are normally logged so it should give you a hint.
