Delete, edit, and organize
Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.
Hi @Carmcc01, thanks for bringing this to our attention.
Do you see the missing files in the events page or deleted files page?
Upgrading to a plan wouldn't help to recover any files if they're not visible on those pages, or if you're outside the recovery period for your plan.
Any info will help me to assist further!
Jay
Community Moderator @ Dropbox
dropbox.com/support
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Hi @Carmcc01, you mentioned that you haven't used Dropbox in years.
It sounds like your old account might have been deleted due to inactivity, which would then result in the content of the account also getting lost. Could that be the case?
If you need anything else, we'll be happy to assist.
Megan
Community Moderator @ Dropbox
dropbox.com/support
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Hi @Carmcc01, I'm afraid not, I just wanted to shine some light as to why this might have happened.
Megan
Community Moderator @ Dropbox
dropbox.com/support
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Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!