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Forum Discussion

enjayare's avatar
enjayare
Explorer | Level 3
6 years ago

Locked folder that can't be removed?

Hello Forum members, I have a folder that was sent to me by a client a couple of years ago that I can't remove from my Dropbox. The folder has a grey padlock on the bottom left corner and also an X ...
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  • Здравко's avatar
    Здравко
    6 years ago

    enjayare, may be something else have happened. Probably immutable flag have been set. If so, you can trow it out using: "sudo chflags nouchg /Users/njrcon/Dropbox/Tender\ -\ 160\ Brook\ St\,\ Coogee" and/or "sudo chflags noschg /Users/njrcon/Dropbox/Tender\ -\ 160\ Brook\ St\,\ Coogee". Try it, just to be sure.

    Finally give the result from "ls -lO /Users/njrcon/Dropbox/Tender\ -\ 160\ Brook\ St\,\ Coogee" or just take a look on get info window to check is "Locked" is still checked.

Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff

You can quit the desktop app by:

  • Clicking on the Dropbox icon that's next to your computer's clock. 
  • Selecting your profile picture or the initials that are on the top right corner of the pop up window.
  • Click on Quit Dropbox. 

From there, try to either drag the folder outside of the Dropbox folder to, for example, your desktop, or deleting it. 

If this doesn't do the trick, please let me know or send me a screenshot (again, without any personal info) of the error message that you're presented with. 

Thanks in advance!

enjayare's avatar
enjayare
Explorer | Level 3
6 years ago

Thanks Lusil, I tried to move the folder to the trash but got this error message - The operation can’t be completed because the item “Tender - 160 Brook St, Coogee” is locked. Also every time I drag the folder out of the window it just copies a new version to the destination and the original remains in dropbox.

When I log into dropbox on the web this folder does not appear in the list.

Should I try and restart my computer maybe?

Cheers Nick.

  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    6 years ago

    You can give a reboot a shot and, if that doesn't work, try uninstalling the desktop app and then deleting the folder in question. 

    If you get the same error message, then that could mean that the cause is related to something outside of the Dropbox app, in which case I'd recommend contacting Apple support for more info on this.

    If you do manage to delete the folder though, you can then reinstall the latest version of the desktop app (79.4.143) and run it.

    Thanks for your ongoing effort on this, enjayare! Let me know what you find. 

     

  • Здравко's avatar
    Здравко
    Legendary | Level 20
    6 years ago

    No, no, no, ... Lusil this is not Dropbox application problem. Definitely!

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