Image thumbnail not showing up, only generic icon when i goto 'camera uploads' to try to attach imag

[mm-nyc]

hi, i just had to reinstall my pc, reinstall dropbox, etc.. all good.

but in outlook i goto attahc an image, i goto my 'dropbox\camera uploads\ folder, and all i see are generic blue icons, not the thumbnail image... how can i select the right attachment if i cnanot see it?

this also happens when i use windows explorer, and i goto 'dropbox\ (any dropbox folde with images in it)
help!
ive got the dropbox sync on, its not paused... it was worknig fine before i had to reinstall. so i know it can work.

not sure what options need to be edited, but  dropbox is worthless like this

thx

[ramblingsu]

I'm having this same issue of thumbnails not showing up. I recently installed Dropbox on a new computer and am having this issue. Please message me directly if you can help as you did others, moderators!

[Daphne]

Hey @ramblingsu!

Can you just confirm for me, does this only occur when you make a file available locally on your computer by double clicking the file to open it?

If you make one of these files online only through the right click menu, and afterwards make it local through the same right click menu, do you see the thumbnail appear then?

[ramblingsu]

It happens whether I change to to Local or Online Only.

[Daphne]

I see, thanks for confirming @ramblingsu.

Which version of the app do you have installed at the moment?

Also, what OS version is your device running?

[ramblingsu]

119.4.1772

Windows 10

[Daphne]

Thanks for that info @ramblingsu!

Does the current sync status show it's "up to date", or "syncing"?

Also, could you just send along a screenshot of the icons that you're seeing for your files at the moment?

[ramblingsu]

Up to date.

[Daphne]

Awesome, thanks for that @ramblingsu!

I've just sent you an email, so please check your inbox when you have the time and we can go from there. Cheers!

[ambenisar]

I'm also having this same issue.

Would it not be helpful to all DropBox users to simply post the solution here, instead of messaging individual users privately????

[Immortaleye]

What would be helpful is for them to finally resolve it. This has been going on for a while now and I am not sure if I will hold off much longer before choosing an alternative.

Currently the only offering has been to suggest switching the folder from local to online then back again. Which in may case can mean doing this several times a week, and that is before I fire back up after lockdown and start shooting several times a day.