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Forum Discussion
Image thumbnail not showing up, only generic icon when i goto 'camera uploads' to try to attach imag
hi, i just had to reinstall my pc, reinstall dropbox, etc.. all good.
but in outlook i goto attahc an image, i goto my 'dropbox\camera uploads\ folder, and all i see are generic blue icons , not...
I'm also having this same issue.
Would it not be helpful to all DropBox users to simply post the solution here, instead of messaging individual users privately????
What would be helpful is for them to finally resolve it. This has been going on for a while now and I am not sure if I will hold off much longer before choosing an alternative.
Currently the only offering has been to suggest switching the folder from local to online then back again. Which in may case can mean doing this several times a week, and that is before I fire back up after lockdown and start shooting several times a day.
Yeah. Try doing that several times a day and see if you still think of it as a 'solution' I along with others have sent over screenshots and other information on this and so far Zilch after the intial exchanges.
As a photographer when editng I am constantly draging or importing things like textures into my work and dropbox is a way of ensuring access to those from different devices and locations. Once the thumbnail vanishes I have no idea what that texture looks like, As I may import a number of textures into an image to work out what is best for that creation I quickly end up with a folder that is effectively useless to me.
Will have to start looking at Amazon or Adobe cloud options instead as this is now ludicrous. A week and our studio opens back up from lockdown. Once that happens I cannot be messing around like this.
Not sure why Dropbox support didn't just post this publicly rather than only email me, but here's a solution they sent that worked for me:
Open File Explorer > View tab > Options > View tab > Uncheck Always show icons, never thumbnails (If this is already unchecked, check it and OK..Then go back again and uncheck it and OK
Thanks ramblinsu.
I feel your pain as a working photographer. However, so far this has worked for me. I also have a Box account and Amazon Photos. I may give Box a test run. For me it depends on the integrations with other apps. DropBox provides a lot of integrations that I wouldn't want to work without.
That will be because it has nothing to do with failing to check the right boxes. As you would have discovered if you read the thread first. This was a bug with Dropbox that has been accepted as such by them and hopefully now corrected. It has nothing to do with generic settings. It was the loss of thumbnails after dragging and dropping image files, in my case background textures, into the likes of Photoshop or making use of drag and drop uploaders
Well, I have just finished getting rid of all the grey X's and generic labels from all my photos.
I first right clicked the main "camera images" folder which contains all my pics - literally thousands of 'em, and changed them all to "online only" which took quite a while but I finished up with everything online and a lot more space on my hard drive.
I then right clicked the main file again and changed it to "local". This took a lot longer, like several hours, but I ended up with a perfect set of photos complete with thumbnails now stored on my hard drive where they belong.
I have no idea exactly when this problem first arose but from the look of this and other threads it has been going on for a while. I just hope my photos will stay fixed and my future uploads will not suffer the same problem.
