Delete, edit, and organize
Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.
I'm missing a key folder in my Dropbox account.
Most likely I have deleted it in the past 6 months by accident. I did not delete it in the past 30 days.
If I upgrade my Dropbox account, would I be able to restore up to 180 days?
No, sorry.
Recovery of files is not retroactive. You would have had to have been a paid member at the time of deletion to recover it.
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No, sorry.
Recovery of files is not retroactive. You would have had to have been a paid member at the time of deletion to recover it.
- - - -
Did this post help you? If so please mark it for some Kudos below.
Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible!
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!