cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Want to know what we learned at IBC? Check out our learnings on media, remote working and more right here.

Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

I tried to use my Microsoft Office & it seems my files have disappeared.

I tried to use my Microsoft Office & it seems my files have disappeared.

soohendrick
Explorer | Level 3

Hi

I have not used my Microsoft office for a long time. Tried to use it the other day only to find the version is no longer supported. Thats fine but all my documents have disappeared.  Assumed they would be backed up in dropbox but woah is me - I cant find them. Desperate to recover my CV. Help

1 Reply 1

Mark
Super User II

How were you accessing the files in the first place? Microsoft doesnt natively save to Dropbox via a computer. 

 

You should have all files at www.dropbox.com/home. You can also see what has happened to files at www.dropbox.com/events

 

The other question is 'how long?' since you accessed the files? Was your last log in over 12 months? If so files are removed for inactivity and so not recoverable I'm afraid. 


 


:penguin::penguin: - :penguin: - :penguin: - :penguin:


Heart Did this post help you? If so please mark it for some Kudos below. 


:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

Need more support?
Who's talking

Top contributors to this post

  • User avatar
    Mark Super User II
What do Dropbox user levels mean?