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Cat73's avatar
Cat73
New member | Level 2
5 months ago

I can't see the files I uploaded to Dropbox last year after logging in.

My daughter was married last summer. About a year ago, I signed up for a DropBox account and uploaded a video of our wedding as well as some family videos. Now my account there is NOTHING in it. What happened? Where are my files?

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff

    Thanks for your post, Cat73. Let’s see what we can find together.

     

    First off, is it possible you’ve accidentally created a new Dropbox account, when you logged in now? Do you have any other email addresses besides the one that’s showing here

     

    If not, did you access your account again throughout the year? 

     

    To make sure the account hasn’t been disabled due to inactivity, feel free to check your email address for any relevant messages from Dropbox. 

     

    Let me know what you find.