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I see no option to delete my folders on the iOS mobile app

I see no option to delete my folders on the iOS mobile app

Gracefrances
Explorer | Level 3

I want to completely delete folders- I don’t want to back them up. There is no delete option when you press the ellipsis. How can I delete them?

7 Replies 7

Nancy
Dropbox Staff

Welcome aboard our Community, @Gracefrances!

 

Can you send me a screenshot of what you’re seeing exactly on your end, when trying to delete your folders?

 

Let me know when you’re ready.


Nancy
Community Moderator @ Dropbox
dropbox.com/support


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Gracefrances
Explorer | Level 3
How do I send it to you- don’t see a place to upload.

Walter
Dropbox Staff

Hey @Gracefrances - sorry to jump in here, but I just wanted to mention that you should be able to attach a screenshot in your reply via the camera icon within your reply's box. 

 

Keep us posted!


Walter
Community Moderator @ Dropbox
dropbox.com/support


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Gracefrances
Explorer | Level 3

IMG_6430.png

Nancy
Dropbox Staff

Thanks for that! I can see there’s two options missing indeed; the option to move and to delete your folder. 

 

However, since there’s a bar at the bottom of your screen, does it allow you to navigate towards the left or right of your screen? If yes, can you see the option to delete your folder?

 

If not, can you clarify if you're the owner of the parent shared folder?


Nancy
Community Moderator @ Dropbox
dropbox.com/support


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Gracefrances
Explorer | Level 3

Not sure which bar you are referring to but nothing  allows me to navigate to the left or right.  I am not the owner of the files/folder- I just want it off my dropbox because it is no longer needed.  It is taking up space and I have no use for it- this is true of most of the things on my dropbox at present.

Nancy
Dropbox Staff

Alright, let’s try something else then. If possible, I want you to log into your Dropbox account via a web browser on your computer, and follow these steps to delete the folder on your end. Does that seem to help?


Nancy
Community Moderator @ Dropbox
dropbox.com/support


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    Nancy Dropbox Staff
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    Gracefrances Explorer | Level 3
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    Walter Dropbox Staff
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