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Re: Untagging issues

I removed the tag, but the files keeps showing up.

SarahT123
Helpful | Level 5

I removed a tag from a photo but the photo still comes up when I search for that tag. I have double and tripled checked the file info and the photo is not tagged. However, when I search for the tag, the photo keeps appearing in my results. I guess I can ignore it, but it's annoying. Will this eventually update or do I just have to live with it?

3 Replies 3

Megan
Dropbox Staff

Hi @SarahT123, let's jump right into this! 

 

Interesting behavior there. Does this happen with one specific file, or multiple ones? 

 

Can you send me a screenshot, in order to also have a visual of what you mentioned? 

 

Keep me posted, and we'll take it from there!


Megan
Community Moderator @ Dropbox
dropbox.com/support


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SarahT123
Helpful | Level 5

I'm not sure what you want me to screen shot? I would rather not screenshot actual photos for privacy reasons; however, here's the file info for the photo that comes up when I search for the tag. As you can see, there is no indication that it is tagged.

 

SarahT123_4-1697239717221.png

 

Hannah
Dropbox Staff

Hey @SarahT123, can you clear your browser's cache, to see if that helps? 


Hannah
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
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