cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Musicians, convert your MuseScore files to PDF to play music on the go! Learn more here.

Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

I removed the tag, but the files keeps showing up.

I removed the tag, but the files keeps showing up.

SarahT123
Helpful | Level 5

I removed a tag from a photo but the photo still comes up when I search for that tag. I have double and tripled checked the file info and the photo is not tagged. However, when I search for the tag, the photo keeps appearing in my results. I guess I can ignore it, but it's annoying. Will this eventually update or do I just have to live with it?

3 Replies 3

Megan
Dropbox Staff

Hi @SarahT123, let's jump right into this! 

 

Interesting behavior there. Does this happen with one specific file, or multiple ones? 

 

Can you send me a screenshot, in order to also have a visual of what you mentioned? 

 

Keep me posted, and we'll take it from there!


Megan
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

SarahT123
Helpful | Level 5

I'm not sure what you want me to screen shot? I would rather not screenshot actual photos for privacy reasons; however, here's the file info for the photo that comes up when I search for the tag. As you can see, there is no indication that it is tagged.

 

SarahT123_4-1697239717221.png

 

Hannah
Dropbox Staff

Hey @SarahT123, can you clear your browser's cache, to see if that helps? 


Hannah
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

Need more support?
Who's talking

Top contributors to this post

  • User avatar
    Hannah Dropbox Staff
  • User avatar
    SarahT123 Helpful | Level 5
  • User avatar
    Megan Dropbox Staff
What do Dropbox user levels mean?