I don't see the option to ignore a folder within my right click's context menu. Any ideas?

[Antriel]

According to https://help.dropbox.com/files-folders/restore-delete/ignored-files there should be a "Don’t sync to dropbox.com" option. I don't see it. I'm not a business user. I'm using Windows 10 with Dropbox v101.4.434. What am I doing wrong?

This is what I see:

[Walter · Accepted solution]

Hi @Antriel; welcome to our Community and thanks for using Dropbox!

For starters, let me clarify that this option is available when viewing your files through our new desktop app and not through your File Explorer (or Finder for Macs). 

That said, this feature is gradually rolling out to all of our users so you might want to use the alternative method to set a file/folder to be ignored: 

Windows

1. Open the PowerShell application on your computer.
2. Type the code below, replacing the file/folder path placeholder with the file/folder path you’d like to ignore.

Set-Content -Path 'C:\Users\yourname\Dropbox\ (Personal)/YourFileName.pdf' -Stream com.dropbox.ignored -Value 1

      3. Press enter on your keyboard.

The icon beside your file or folder will change to a gray minus sign indicating that it has been ignored.

Let me know how it goes! 

[Antriel]

Hi Walter, I was using the desktop app, so I guess I have to wait until it becomes available to me too. The manual approach worked though, thanks.

[Walter]

Hey @Antriel; thanks for keeping me in the loop; I'm glad to hear it worked for you and thanks for your interest in this feature. 

Have a wonderful weekend ahead and if you ever come up with a Dropbox question, just give us a nudge here.

Cheers! 

[Small Systems]

Hello, I am also having this proble. The ingore feature is listed on your website here: https://help.dropbox.com/files-folders/restore-delete/ignored-files

If it is not available to all users you should state that on the page. I have been going back and forth with support to try and get this fixed for me, but with no sucess so far. Can someone please clarify, should all users be seeing this feature within the app?

Thank you

[Daphne]

Hey there @Small Systems, thanks for joining the topic!

To do this through the right click menu, you'll need to open the desktop app interface as it's this is not possible through the Finder/File Explorer at the moment.

Could you clarify for me if you're taking this action through the app itself? If so, please send along a screenshot of the options that you see there.

Let me know if this helps!

[Small Systems]

Hi, yes i'm doing this through the app, this is the menu that I get:

[paxos]

Same here. Its gone for me, and it was there before. 

This is definitly a bug. 

[Jay]

Thanks for the info, @Small Systems, @paxos. I'd recommend contacting the support team directly for further assistance on this matter, as they'll be able to investigate in more detail.

[Small Systems]

I did, and they couldn't help at all...

See my ticket #11204247