I accidentally deleted my account and can't register again.

[Bayashi1031]

I accidentally deleted my account and cannot register again. I really want to use the same e-mail address.

[Megan]

Hey @Bayashi1031, sorry to hear about that!

Do you get any specific warnings when trying to log into the account?

Let me know more, and we'll take it from there!

[Bayashi1031]

Thanks for the reply! When I enter my email address to log in, it shows "Welcome back" and when I enter my password and hit enter, it shows "Invalid email or password"!

[Rich]

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@Bayashi1031 wrote:

When I enter my email address to log in, it shows "Welcome back" and when I enter my password and hit enter, it shows "Invalid email or password"!

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It sounds like you're trying to sign in, rather than register a new account. If you truly deleted your account, you'll need to create a new one before trying to sign in. Have you done that yet?

• https://www.dropbox.com/register

If you've already registered a new account and you're still unable to sign in, I'd suggest that you reset the password.

[Bayashi1031]

I am trying to register a new account, not sign in, but when I enter my old email address, it shows as sign in. When I enter my password, it says "Invalid email or password".

[Megan]

Hey @Bayashi1031, can you try this link instead? 

Also, are you certain the old account has been deleted? Did you receive an email confirmation about it?

[Bayashi1031]

I have received an email saying it has been deleted. Is there a rule that if I delete a team administrator's account, I have to wait 7 days before I can register again?

[Megan]

Were you the team admin in a Business plan @Bayashi1031? 

If that was the case, it'd show you a relevant error when trying to create an account. 

[Bayashi1031]

I accidentally signed up for a free trial of Team Admin and when I tried to change it I deleted it. I would like to create an account with the same email address. If I wait, will it be possible to create it?

[Megan]

We'll do the best that we can, in order to help you as much as possible @Bayashi1031. 

I'd like to have a closer look into this, but in order to do so, I'd need some account-specific info. Would you mind if I was to create a ticket number, and reach out to you via email?