How to recover unsynced files after I moved them out of Dropbox?

[daniel Guijarro]

Hi, 

I have not syncronised dropbox in the last 6 months. I deceided to move out from dorpbox to put my files on my computer and all files a d documents created in the last six months have disappear and also there are many documents in my computer that I cannot open.. I panicking since I see i am losing months of work

[Rich]

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@daniel Guijarro wrote:

I have not syncronised dropbox in the last 6 months. I deceided to move out from dorpbox ... and all files a d documents created in the last six months have disappear ...

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If Dropbox hasn't synchronized, then there's no way for Dropbox to recover the files. Dropbox can only recover files that were synced to your account online.

If you had files in Dropbox that weren't synced, and in the process of moving the files they were deleted, Dropbox can't do anything about that. Have you checked your Recycle Bin or Trash?

[daniel Guijarro]

thanks very much for you response. 

[daniel Guijarro]

they dont appear in thrash bin. sont you think they might be somewhere on the computer?

[Megan]

Hey @daniel Guijarro, let's jump right into this!

Did you enable our Backup feature at any point, while using your Dropbox account? If so, is the feature still enabled? 

Also, would you mind walking me through the steps that you followed when moving your files out of Dropbox? Did you simply move your content outside of your Dropbox folder, to a different path on your device or something different? 

Let me know more! 

[daniel Guijarro]

Thanks very much Megan, 

No did not enable Backup feature. 

The steps I follwed were the follwing:

1- I dragged my dropbox folder into my documents folder. 

2- I got a message saying something like: If you move out of dropbox you cannot share files with others and be available in other devices" cant remerber the exact words

3- only syncronised files were copied into my computer.. the rest did not appear.. they d not appear in my trash bin..

thanks very much I am a bit desperate

[daniel Guijarro]

Did you simply move your content outside of your Dropbox folder, to a different path on your device or something different? 

Yes, I moved out the content from dropbox folder to documents folder in my mac. 

thanks again.. if you can guide me further ..

[Megan]

Hey @daniel Guijarro, if you check your account online, do you see any of your content there? 

Also, have you taken a look into your events page? The Events page gives you an overview of all activity in your account including files events (adds/edits/deletes).

[daniel Guijarro]

thanks. for the record just to let you know that my computer automatically saved the "old Dropbox" on my HD so I didn't loose my non sync files and docs. 

Thanks again