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daniel Guijarro's avatar
daniel Guijarro
Explorer | Level 3
5 months ago

How to recover unsynced files after I moved them out of Dropbox?

Hi,  I have not syncronised dropbox in the last 6 months. I deceided to move out from dorpbox to put my files on my computer and all files a d documents created in the last six months have disappea...
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Rich's avatar
Rich
Icon for Super User II rankSuper User II
daniel Guijarro wrote:

I have not syncronised dropbox in the last 6 months. I deceided to move out from dorpbox ... and all files a d documents created in the last six months have disappear ...

If Dropbox hasn't synchronized, then there's no way for Dropbox to recover the files. Dropbox can only recover files that were synced to your account online.

 

If you had files in Dropbox that weren't synced, and in the process of moving the files they were deleted, Dropbox can't do anything about that. Have you checked your Recycle Bin or Trash?

daniel Guijarro's avatar
daniel Guijarro
Explorer | Level 3
5 months ago

thanks very much for you response. 

  • daniel Guijarro's avatar
    daniel Guijarro
    Explorer | Level 3
    5 months ago

    they dont appear in thrash bin. sont you think they might be somewhere on the computer?

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      5 months ago

      Hey @daniel Guijarro, let's jump right into this!

       

      Did you enable our Backup feature at any point, while using your Dropbox account? If so, is the feature still enabled? 

       

      Also, would you mind walking me through the steps that you followed when moving your files out of Dropbox? Did you simply move your content outside of your Dropbox folder, to a different path on your device or something different? 

       

      Let me know more! 

      • daniel Guijarro's avatar
        daniel Guijarro
        Explorer | Level 3
        5 months ago

        Thanks very much Megan, 

        No did not enable Backup feature. 

        The steps I follwed were the follwing:

        1- I dragged my dropbox folder into my documents folder. 

        2- I got a message saying something like: If you move out of dropbox you cannot share files with others and be available in other devices" cant remerber the exact words

        3- only syncronised files were copied into my computer.. the rest did not appear.. they d not appear in my trash bin..

        thanks very much I am a bit desperate

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