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How can I recover a deleted folder?

How can I recover a deleted folder?

threegreens
Explorer | Level 3

I had a folder, Pictures, with all my family photos going back one hundred years. I am 85 and did not understand how Dropbox works so I deleted the folder after being told Dropbox was full. It deleted all the pictures that were in the Pictures  folders on my desktop. I am frantic as I my family looked to me to keep them safe. How do I get that deletion back. The deleted file sections says there are no deleted files but the account says the Dropbox is full!

 

Help please urgently

 

Thank you in advance for anyone who can fix this. Dropbox did not reply to my email.

18 Replies 18

Jay
Dropbox Staff

Hi @threegreens, thanks for bringing this to our attention.

 

Are the files visible on the deleted files page on the Dropbox site? Are you able to recover them from there?

 

This will help me to assist further!


Jay
Community Moderator @ Dropbox
dropbox.com/support


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threegreens
Explorer | Level 3

Jay, Thanks for replying. No the Deleted Files page shows no files. But Dropbox says it is full.

Walter
Dropbox Staff

Hey there @threegreens - sorry to jump in here, but could you have a look at your Backups page and let us know if you see the files there perhaps? 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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threegreens
Explorer | Level 3

I am afraid there is no Pictures folder in Backups

Walter
Dropbox Staff

What about your events page then @threegreens?

 

This is the place where all uploads, edits, and deletions are normally logged so it should give you a clue. 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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threegreens
Explorer | Level 3

Deleted folder not shown in events.

Nancy
Dropbox Staff

Hi from me as well, @threegreens, and I'm sorry to hear about the situation. 

 

Can you tell me when you deleted those files from your Dropbox account? Also, what's the plan you see here?


Nancy
Community Moderator @ Dropbox
dropbox.com/support


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threegreens
Explorer | Level 3

I see a Subscriptions page

Dropbox basic etc plus statement "Your Dropbox account is full" followed by a solid blue bar and other options on the right e.g. Account etc

 

I have not seen this page before.

Megan
Dropbox Staff

Hey @threegreens, and do you happen to remember when did you delete the folder, by any chance? 

 

Also, did you delete the folder locally using your desktop app, or from your account online? 


Megan
Community Moderator @ Dropbox
dropbox.com/support


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    threegreens Explorer | Level 3
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    Megan Dropbox Staff
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    Jay Dropbox Staff
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