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Forum Discussion

threegreens's avatar
threegreens
Explorer | Level 3
10 months ago

How can I recover a deleted folder?

I had a folder, Pictures, with all my family photos going back one hundred years. I am 85 and did not understand how Dropbox works so I deleted the folder after being told Dropbox was full. It delete...
Delete
Restore
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
10 months ago

Hi threegreens, thanks for bringing this to our attention.

 

Are the files visible on the deleted files page on the Dropbox site? Are you able to recover them from there?

 

This will help me to assist further!

  • threegreens's avatar
    threegreens
    Explorer | Level 3
    10 months ago

    Jay, Thanks for replying. No the Deleted Files page shows no files. But Dropbox says it is full.

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      10 months ago

      Hey there threegreens - sorry to jump in here, but could you have a look at your Backups page and let us know if you see the files there perhaps? 

      • threegreens's avatar
        threegreens
        Explorer | Level 3
        10 months ago

        I am afraid there is no Pictures folder in Backups

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