Dropbox not displaying in Chrome

[Willemvdh]

Hi everyone, I'm having a strangely annoying thing go on today with Dropbox on Chrome. I didn't have it yesterday. First I can't display files sent to me via a Dropbox link on Chrome. The link displays as a Jpeg of the first slide and that's it (no dropbox menu or anything). I could display the file sent opening an incognito window, or on another browser (Safari). The link was Keynote slide document in this case - but no Dropbox file links seem to work on Chrome at the moment, though they do on Safari.

Then I tried accessing my Dropbox account on Chrome and only got a blank screen just white screen with a black cookie warning bar on the top. Clicking learn more led me to Dropbox support website which worked, but clicking OK did nothing (I didn't take a screenshot). Meanwhile Dropbox on the desktop seems fine as well, as far as I can work out my account is syncing all my folders and files fine.

Given it seemed to be something going on with Chrome, I emptied my cache, deleted cookies, restarted multiple times, updated Mac OS just in case, restarted my laptop again. The main page of Dropbox showed up where I could log in to my account on Chrome so I thought it was sorted, but now it only shows me this screen. It looks like it's loading but just stops there. It seems some setting on Chrome (?) but I can't figure out what, and I haven't actually changed anything between yesterday and today... I'm a little stumped, happy to have ideas of things I could or should be doing, thank you!

[ndamenti]

You don't need disable the DuckDuckGo chrome extension to get dropbox content to display.  Either turn off the 'Global Privacy Control' feature in the DuckDuckGo extension or add 'dropbox.com' as an exception to the 'Global Privacy Control'.  I also documented this on a separate post on this thread.

[Jay]

Hi @Angelina-Linta, @brett_mileshko, @PowerliftDumbwaiters, thanks for posting today!

I've merged you to this thread with users experiencing the same issue, could you try what they suggested to see if this helps?

Keep me updated with any progress!

[PowerliftDumbwaiters]

That did the trick! Thanks for the help

Dave

[volchek]

YES! DDG is the problem.

What I did is turn off "Global Privacy Control (GPC)" inside the DDG extension options

Worked for me.

[Bimdan]

I also use DuckDuckGo

I'm a bit surprised that in order to protect your data you use a  browser addon and then don't question why a paid-for service (in my case) is not working and then willingly just disable it?

Is this not worth complaining to Dropbox about?

[MurielTX]

Wow. Yes. I disabled not the search, but the privacy essentials. It now works. I will take this to Duck Duck Go now 😉

[MurielTX]

Thanks for this trick !!

[ndamenti]

You just need to add dropbox.com as an exception to your 'Global Privacy Control' within the DDG extension.  It allows you to keep using Global Privacy Control and still display your dropbox stuff.

[MurielTX]

@Bimdan I sure would love to hear what DropBox changed...

[Mastermaker]

This problem has just started.. I am logged in and when I go to my home page dropbox.com everything is grayed out.. and nothing works..? My local content is accessible but doesn't appear to be synced while my Teams are having no issues..