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Forum Discussion
Dropbox no longer uploading photos edited on iPhone?
Literally overnight, Dropbox has stopped uploading any photos that I’ve edited on my iPhone 8. The files just sit there forever stuck in waiting to upload mode. However, when I upload unedited photos, it works instantly. What’s happened? Any ideas? It’s always worked for me for years. What’s changed? Any help greatly appreciated. I’m using manual upload. Thank you.
Thank you for being so kind and patient Valleyofthesun2. :grin:
Good news for all! This version of the Dropbox mobile app should fix it: https://apps.apple.com/us/app/dropbox/id327630330
Let me know.
- Hello, I was having the same issue: pictures taken with the portrait mode just waited there for the upload forever, but I think I maneged to find a workaround. After selecting the files to upload, you’ll find an option saying “Save HEIC photos as”, set by default as JPG, meaning that the app is going to convert the file before upload. Setting this value to HEIC resolved the upload problem, for me. Hope this helps. :)
- Fantastic! This worked for me. Never seen that option before. Select HEIC instead of JPG and that solves it instantly. Thank you so much for a brilliant fix to such a frustrating problem!
- Fiona
Dropbox Staff
Hi everyone!
Glad to see you have an option that solves this uploading issue. Even though this step uploads your files successfully, the HEIC file type cannot be opened using other Operating system devices.
Please read through this article regarding HEIC files.
I am still working on the cases I have open about this with Community users. I will get back to you with any additional information, solution or workaround.
alana86 I emailed you to work on your issue as well. I used the email address associated with your Community Profile.
Thank you for your patience and for helping each other! 🙏 ( Special thanks xxberto89xx )
- Fiona
Hello Sarahmac!.
I am happy to help you upload your edited photos to Dropbox.
I understand that your manual uploads are stuck and I would like to ask you a few things and provide you with a quick fix.
- What are you editing these files with?
- Do you get any error messages? If so, please add a screenshot in your next comment. It would help me a lot to see them.
- Do you have enough storage in your Dropbox account and the mobile device?
- Are you having an issue uploading any file, or is this issue only occurring for specific files? If this is happening to a specific file, do you mind sharing the file type, so I can investigate this further?
- Are you using data or Wifi?
Quick fixes. :tools:
- Switch from Wifi to cellular network or to another Wifi.
- Reinstall the Dropbox mobile app.
[EDIT] Hi alexikc! I understand you might be facing the same manual uploads issue and moved your topic here. Please check out the troubleshooting suggestions offered and the additional info I will need to help you more. Thank you!
Let me know if that helps. Thanks for sharing more info!
Hi Fiona
Thanks for your response.
The problem is a new one which happened after the latest Dropbox update.
I am using the regular iPhone photo editor.
I have tried uploading photos that have not been edited, they upload instantly. Yet when I try to upload edited photos, they are forever stuck in waiting to upload mode.
Have tried all the usual fixes, uninstall the app, reinstall, use data instead of WiFi, switch to flight mode and switch WiFi on, etc. Still the same thing.
The problem is definitely related to the edited photos (JPEGs). When edited the file size is smaller than the original if anything, not larger. I have ample Dropbox and iPhone storage space available.
It's very frustrating as I always edit my photos before uploading them.
Thank you
Sarah
- Fiona
Thank you for the additional information Micli, Sarahmac.
Sarahmac are your edited photos in a third party application and you are trying to import from there by any chance? or are you doing this tapping the (+) button?
Same question for you Micli, when you say they can be uploaded from your gallery, do you maybe mean automatically. What are the steps you are taking? Is the (+) button failing for you as well?
Hi,
I'm using Dropbox mobile app (172.3) on iOS 13.3 with an iPhone 11 Pro, less than 12% of my storage is used.
While manually importing photos, some are stuck forever, even after cancelling and re-trying the import.
The strange thing is that the manual import is working for a lot of other pictures, but specific ones just can't get uploaded, it's always the same that are blocked.
The folders in which the pictures have to be uploaded are shared, with the same person, who does not block nor upload at the same time.
Someone has an idea on how to solve this?
Thanks in advance for your help.
- Has this issue been resolved. This is an old post but now it’s Jan 2020 and my app still can’t upload my portrait mode pics from my iPhone 11 Pro Max. I only use the app - create a folder and then upload photos by selecting from my camera roll. I do not have my camera automatically syncing or I’d have too many photos in drop box. Is there another solution ? Thank you !
- Hi, I am having the exact same issue. I have tried all the steps mentioned by Fiona with no fix. My videos/unedited photos upload instantly but any taken in portrait or edited just through the iPhone standard photo program won’t upload. There is no error message just the photo sits in the Dropbox app greyed out waiting to upload. I have deleted the Dropbox app, reinstalled, signed out, signed in, turned off my iphone with no solution. Please let me know if anyone finds one as 2 days ago I had never had an issue with uploads. Thank you
Yes! I'm having this same issue! So frustrating. I've been searching for an answer, nothing yet.
- Fiona
Hey Brooke214! Thanks for reporting.
I understand how frustrating this can be. :confounded:
I got you. Please confirm the information I am asking for on the first page of this thread and try the troubleshooting steps. If the issue persists, I will follow up with you via email to solve this.
- Yes, I have tried all of the things listed above, and no change. The only way I can get an edited photo to load is to go back to the photo In my phone and “revert changes” in the iPhone edit option. Once I’ve done that, Dropbox uploads it within seconds. The problem is that I want the edited version!
