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Forum Discussion

Sarahmac's avatar
Sarahmac
Helpful | Level 6
5 years ago

Dropbox no longer uploading photos edited on iPhone?

Literally overnight, Dropbox has stopped uploading any photos that I’ve edited on my iPhone 8. The files just sit there forever stuck in waiting to upload mode. However, when I upload unedited photos...
Edit
Error Messages
Mobile
Sync
Brooke214's avatar
Brooke214
Explorer | Level 4
5 years ago

Yes! I'm having this same issue! So frustrating. I've been searching for an answer, nothing yet.

  • Fiona's avatar
    Fiona
    Icon for Dropbox Staff rankDropbox Staff
    5 years ago

    Hey Brooke214! Thanks for reporting.

    I understand how frustrating this can be. :confounded:

    I got you. Please confirm the information I am asking for on the first page of this thread and try the troubleshooting steps. If the issue persists, I will follow up with you via email to solve this. 

     

    • Brooke214's avatar
      Brooke214
      Explorer | Level 4
      5 years ago
      Yes, I have tried all of the things listed above, and no change. The only way I can get an edited photo to load is to go back to the photo In my phone and “revert changes” in the iPhone edit option. Once I’ve done that, Dropbox uploads it within seconds. The problem is that I want the edited version!
      • Brooke214's avatar
        Brooke214
        Explorer | Level 4
        5 years ago
        Also, I concur with the previous poster, this was not an issue the last time I used Dropbox. It is a very new problem.

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