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Forum Discussion

Sarahmac's avatar
Sarahmac
Helpful | Level 6
5 years ago

Dropbox no longer uploading photos edited on iPhone?

Literally overnight, Dropbox has stopped uploading any photos that I’ve edited on my iPhone 8. The files just sit there forever stuck in waiting to upload mode. However, when I upload unedited photos...
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Sarahmac's avatar
Sarahmac
Helpful | Level 6
Fantastic! This worked for me. Never seen that option before. Select HEIC instead of JPG and that solves it instantly. Thank you so much for a brilliant fix to such a frustrating problem!
Fiona's avatar
Fiona
Icon for Dropbox Staff rankDropbox Staff
5 years ago

Hi everyone! 

Glad to see you have an option that solves this uploading issue. Even though this step uploads your files successfully, the HEIC file type cannot be opened using other Operating system devices. 

Please read through this article regarding HEIC files. 

I am still working on the cases I have open about this with Community users. I will get back to you with any additional information, solution or workaround. 

alana86 I emailed you to work on your issue as well. I used the email address associated with your Community Profile. 

Thank you for your patience and for helping each other! 🙏 ( Special thanks xxberto89xx )

  • xxberto89xx's avatar
    xxberto89xx
    Helpful | Level 5
    5 years ago

    Thank you Fiona. :slight_smile:

    Well, yes. What you say is true, but here comes another funny thing. Just to be sure I double checked the photos I uploaded with my iPhone (after the previous problem, uploaded by leaving the HEIC setting to HEIC, NOT Jpeg) on a Win10 PC running Chrome.. I was expecting to see these files with .heic extension.. But they're all .JPGs. :no_mouth:

    So.. Leaving the setting to JPG won't let us upload files, but changing this setting solve the problem but "break" the app, in fact converting them correctly.

    Hope this other little clue helps you, and sorry for my bad english. :grin:

    • Fiona's avatar
      Fiona
      Icon for Dropbox Staff rankDropbox Staff
      5 years ago

      Thanks for reporting what you tested. :dizzy_face:

      Your English is perfect! I am reproducing as we speak. I will check with the rest of the users if their HEIC option uploads JPGs.

      Thank you so much! 🙏

      • Fiona's avatar
        Fiona
        Icon for Dropbox Staff rankDropbox Staff
        5 years ago

        I am actively investigating, I will get back to you with troubleshooting steps as soon as possible. 

        Thank you! 

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