Dropbox deleted all my files!

[Jay]

No, we didn’t.

Now that the clickbait worked, let’s get into the meat of the article.

I know there’s a lot of frustration about how ‘Dropbox deleted all my files’. I accept it’s hard to lose files, especially if they’re vital for your business, precious family or baby pictures, or even your favorite cryptocurrency digital wallet.

We’ve received emails, calls, and forum threads stating the same as the title. Users are insistent that we did the deletions. However, as other Dropboxers have posted here have said, and while it makes me seem robotic to repeat the same answer, this is the truth:

Dropbox does not delete your files, without any user interaction on them.

The latter part of that sentence is paramount. If you, or someone else with access to those files, deletes them, then Dropbox does what it’s supposed to do, and syncs the deletion to all devices and users.

[JaMaL69]

Hi Megan, so I actually have had two different Tickets on this issue:

First was #22800954 and now it's #22895114

Any help/insight you might also offer would be hugely appreciated!

[Walter]

Hey @JaMaL69 - sorry to jump in here and thanks for the ticket numbers.

I found them in our system and I can see that they're both closed now. Have you tried opening a new ticket about this issue or creating a follow up via your older tickets directly?

[JaMaL69]

Hi Walter, thanks but I'm still in process of resolving this through email with a support person 🙂