Delete, edit, and organize
Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.
Jay
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Jay
Community Moderator @ Dropbox
dropbox.com/support
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Jay
Community Moderator @ Dropbox
dropbox.com/support
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Jay
Community Moderator @ Dropbox
dropbox.com/support
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Jay
Community Moderator @ Dropbox
dropbox.com/support
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Jay
Community Moderator @ Dropbox
dropbox.com/support
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Jay
Community Moderator @ Dropbox
dropbox.com/support
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Jay
Community Moderator @ Dropbox
dropbox.com/support
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Jay
Community Moderator @ Dropbox
dropbox.com/support
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Find Tips & Tricks Discover more ways to use Dropbox here!
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Jay
Community Moderator @ Dropbox
dropbox.com/support
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I have been using DB since it was first released. I have two devices linked to my account; a MacBook Pro (MBP) and a Mac Pro (MP). My DB folder contains subfolders holding > 50K photos over 23 years. I was importing new photos from my camera to the MBP and looked at DB activity to see how long the new upload would take, when I noticed DB was deleting files at pace. I immediately paused sync to investigate. I went to my MP and saw that DB was deleting random photos across multiple folders. I stopped sync on the MP and found that over 31,000 photos had been deleted. My photo folder was now 300 GB smaller. I restarted sync and could see the top folder shrink in size. I paused sync again on the MP and went back to my MBP and could see that the file deletion began on the MP (which I hadn't used for 2 days) 2 hours previously, and propagated to the MBP. I remained on the MBP and went online to DB web and checked the deleted files section and saw that over 31,000 files had been deleted in the past 2 hours. One of those deletion events was for a single deletion of 25,100 files spread across more that 200 folders, So, impossible to achieve by an external deletion. Also, my bins were empty on both machines. I restored the files using the desktop web on my MBP. The restore hung after 2 hours and when I reloaded the web app, there were no files in the deleted folder on the web, and it appeared that all files had been restored to my MBP. I resumed sync on the MBP and it continued to delete files!!. I went back to my MP and files had not been restored. When I restarted sync on the MP, files continued to be deleted and my folder size continued to shrink on my MP. I let sync delete a few hundred files and then went onto the web app - and the latest deleted files did not appear in the deleted web folder. I spent a lot of time with support without a satisfactory resolution. The agent continued to blame an unnamed third party app. Had I not noticed the DB activity, all 50K photos would have been deleted from both Macs. I have lost confidence in DropBox. Can anyone suggest a likely cause?
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
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