Deleted file not restoring

[Mingalsbe]

Help!  I deleted a file accidentally--- within 30 secs I went to the deleted files section and restored it.  It tells me the file was successfully restored it but it is not showing up anywhere.  Then a  few mins later it shows back up in the deleted folder again.  I have restored this file at least 12 times-- I keep getting confirmation that it has been restored but it is no where to be found.  Does anyone have any suggestions?  Please I'm desperate to get this back!  Thank you

[Megan]

Hi there, @Mingalsbe, thanks for posting here!

It might sound trivial, but have you tried using a different browser altogether -or an incognito tab on your current browser-, in order to restore your content? If not, can you give it a go, and let me know if you get the same results then?

If I were you, I'd also try the events page. The Events page at www.dropbox.com/events gives you an overview of all activity in your account including files events (adds/edits/deletes).

Keep me posted, and we'll take it from there!

[Mingalsbe]

Hi Megan-

I have used different browser (Safari, Google Chrome, Brave/Duck Duck go) and am having the same result.  I have checked the events page an the latest event is the file being deleted.  It does not show any of my restoration attempts.

[Mingalsbe · Accepted solution]

Hi Megan

im not sure what happened but the file showed back up in my folder.  🤷🏻‍:female_sign:. Thank you for your response.