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Forum Discussion
Corrupt file disappeared??
I was working in an Excel file and made a couple changes, when I hit save it froze, then the program closed. When I opened it back up, the file was completely gone from my dropbox, but I did NOT dele...
Danipants wrote:
I was working in an Excel file and made a couple changes, when I hit save it froze, then the program closed. When I opened it back up, the file was completely gone from my dropbox, but I did NOT delete it.Excel deleted the file during the save process.
When working on an Excel file, Excel creates a temporary file and all of your edits are made there. When you save, Excel first deletes the original and then renames the temporary file. If Excel was unable to save after the original was deleted, you would lose the file. I'd look in the folder where the file was located for any temporary files. You'll probably need to enable the display of hidden files on your operating system.
I’ve tried all of the standard options found on dropbox help regarding Recovering deleted files, but none of that works because the file is no longer in my dropbox, including the deleted folder.Are you sure the file was syncing to Dropbox? Do you see any mention of it on your Events page? If it's not showing up in Deleted Files and there's no reference to it on your Events page, then it was likely never syncing to Dropbox.
Hannah
Dropbox Staff
Dropbox StaffThanks for the update, ivan10grazie.
This particular file that is missing, have you ever seen it in your account online?
If you could previously access it online, but cannot find it now, we can send you an email, to investigate further and see what might have happened to it.
The file was online exactly like the others that are present, in the exact same way. Last saved yesterday afternoon as well as the others who are seen and are normally there. Furthermore, I have already done various searches locally but the file isn't even in the trash.
- Hannah
Thanks for checking that, Ivan.
Dropbox wouldn't cause a file to just vanish, but if it's ever been synced to your account, can I send you an email, so we can take a look at what might have happened?
- Jay
Hi ivan10grazie, are the files in a shared folder, or a private folder on your Dropbox account?
Have you tried checking the Dropbox cache to see if the file is there, or in Excel itself for the 'recent files', to see if somehow it wasn't in the Dropbox folder?
The files are in a private folder where only I can access.
I also tried checking the cache via hidden files as you indicated but there are no files of that type (excel).yes.. Sure.
Can a file last 9 days without ever being synchronized? Copied for the first time on 2/10..- Hannah
If there was an issue with the app at the time, like a connection issue for example, it could be possible.
I sent you an email, so we can investigate further there.
Thanks.
All this time and just one file compared to the many in the folder I copied there?
I don't understand if you are investigating the problem because I haven't received any other email communications about it. You can verify?
- Rich
Super User II
ivan10grazie wrote:
I don't understand if you are investigating the problem because I haven't received any other email communications about it.
The message would have been sent to the email address you have in your Community profile. Be sure to check your Junk/Spam folder.
