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Re: Chinese characters in my deletion confirmation pop-up on Windows

Chinese characters in my deletion confirmation pop-up on Windows

moyay
Explorer | Level 4

Hi, 

 

Something new happen recently when I was deleting some files. When I delete something from my Dropbox, I get a notice that they're moving the files to the Recycle Bin and then another prompt that asks me if I want to remove those files from all the devices connected to the dropbox. The new thing that happen is the last prompt now contains what appears to be Chinese characters. (Picture attached) I've reinstalled the Dropbox on both devices connected and that hasn't fixed the issue. Does anybody know what this is or how do I fix this? I haven't seen it when using any other program. The characters doesn't appear on the "moving files to the recycle bin" prompt but only on the prompt that comes after which is asking if I want to remove the files from the other connected devices. Also the Chinese characters aren't always in the same location. Sometimes they're beside the Dropbox at the top of the prompt and sometimes they on the "Delete Everywhere" button. 

Screenshot 2024-01-02 20.00.51.png

35 Replies 35

Sabertooth
Explorer | Level 4

Hi. Thank you, Mark. I think several people have confirmed that it happens with Windows 7 Pro. Also, that is the Dropbox version I'm running (190.4.6383) and the issue persists.

margTD
New member | Level 2

Hi Mark - I'm on 190.4.6383

Sam DBX
Community Manager

Hi everyone, 

 

Thanks for flagging this.

 

Confirming here that these are ''garbaged'' characters appearing in the local delete dialogue.

 

Our team is aware and working on it (and they should not be harmful). 

 

We'll keep you updated once we've cleared them.

Thanks!

Sam

flatpaxabia
Explorer | Level 4

Yep! That's me too. W7 Pro DB 190.4.6383

Nigelbc
Explorer | Level 3

Happening with me too -  W7 Home premium  DB 190.4.6383

Karanja
New member | Level 2

It has also started happening to me. I thought it was something serious but after a review no cause for alarm, they should work on it  

AM777
New member | Level 2

Hi there, today I have discovered the same by deleting something from the Dropbox!!! Strange, as far as I can see is this problem already more than 2 weeks old an still not solved!!!

Sam DBX
Community Manager

Hi there @AM777,

 

We expect a fix to be rolled out in our next stable version (192).

 

I'll make sure to share more news here.

 

Thanks for bearing with us,

Sam

flatpaxabia
Explorer | Level 4

Hi Sam
Will our version be automatically updated?

Kindest
Bob H

Jay
Dropbox Staff

HI @flatpaxabia, the update should come through automatically when it is available.

 

Otherwise, you could download it manually from this page, when you see the 192.4 stable version. 


Jay
Community Moderator @ Dropbox
dropbox.com/support


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