Delete, edit, and organize
Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.
Hi,
Something new happen recently when I was deleting some files. When I delete something from my Dropbox, I get a notice that they're moving the files to the Recycle Bin and then another prompt that asks me if I want to remove those files from all the devices connected to the dropbox. The new thing that happen is the last prompt now contains what appears to be Chinese characters. (Picture attached) I've reinstalled the Dropbox on both devices connected and that hasn't fixed the issue. Does anybody know what this is or how do I fix this? I haven't seen it when using any other program. The characters doesn't appear on the "moving files to the recycle bin" prompt but only on the prompt that comes after which is asking if I want to remove the files from the other connected devices. Also the Chinese characters aren't always in the same location. Sometimes they're beside the Dropbox at the top of the prompt and sometimes they on the "Delete Everywhere" button.
Hi there @Edward Alan and @GrandpaW,
We've released an expected fix in our Beta Build 192.3.4492.
PS: auto-updates for this are available to everyone who chose "Include me on early releases" on the Settings page.
Let us know if you have rolled out this version and still see these characters
Thanks,
Sam
Hey @moyay, thanks for bringing this to our attention.
This is indeed pretty strange.
I wonder, if you go to your Dropbox preferences on the desktop app, in the "general" tab, what's the language setting there?
Keep me posted.
Hannah
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!
My language was set to "System Language". I set it to English and I'm still getting the Chinese characters.
Hi @moyay, do you notice this behavior only when you use your Dropbox folder/content?
I would like for you to locate your Dropbox icon. It would be on the task bar, next to your WiFi and hover your mouse. That should give you the version of the app that you're using.
Megan
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!
Yes, only with the Dropbox app. My version is 189.4.8395.
Hello: Same issue here as well. Noticed it today for the first time. App version 189.4.8427
Sorry to hear about this, @GerardoPetrosino and @Sabertooth.
Are you on a Windows computer like @moyay too? Which Windows version would that be?
Hannah
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!
@Hannah I'm working on Windows 7 Professional
Thank you
Hey @GerardoPetrosino, is this a regular thing, or does this happen out of the blue?
If you also had a screenshot, I'd more than appreciate it. Thanks!
Megan
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!