Cannot select multiple files on the website while using keyboard shortcuts.

[photos5678]

When I'm logged into my own Dropbox account through the website, I am not able to select multiple photos while holding in shift. 
I am very familiar with the shortcut keys and use them all the time. For the past few days I  have not been able to do this. Every time I  click on a photo and hold in shift key: I click the next photo/file in the selection the checkbox just jumps to that file and not the others I  had selected in between. So if I am trying to select 10 images I  click the first of the 10 in that batch and scroll to where the end of those 10 images are and it only selects that last one and unselects the first one all together. 
It works when in list view but not in grid. This is not helpful because I  need to see the files that I  am moving. 

[Hannah]

Hi there, @snook55, thanks for reaching out to us.

I just tested this on my end and it works fine for me.

Which browser are you using?

Have you tried a different one, to see if that helps?

Keep me posted.

[photos5678]

I am using chrome and I have tried on safari as well with no luck. I cleared my history and cache as well. I also re-downloaded chrome with also no solution.

[Megan]

Hey @snook55, let me also jump in here! 

I also tested this both in grid, and list view and was able to select multiple files at once. 

If you try an incognito mode, do you notice the same behavior? If I were you, I'd also try to clear the cache on my current browser. 

[photos5678]

I just recently cleared the cache on both browsers. Incognito mode doesn’t appear to be working either.

[Megan]

Hey @snook55, do you have a different device that you could try this with? 

I'm asking for that, because I'd like to identify if this is device-specific or if it might be a network issue too. 

If you don't have one, don't worry I can send you an email in order for us to have a closer look there. 

[photos5678]

We have tried on other devices and the issue does not happen there. It is specific to one device and we can't figure out why since we have tried multiple browsers. Thank you for your help.

[Megan]

In that case @photos5678, would you mind if I send you an email, in order for us to have a closer look into this?

Keep me posted!

[photos5678]

Yes, sounds good! thank you. 

[Megan]

I just sent you an email @photos5678!

I'll see you there, cheers!