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photos5678's avatar
photos5678
Explorer | Level 4
3 months ago

Cannot select multiple files on the website while using keyboard shortcuts.

When I'm logged into my own Dropbox account through the website, I am not able to select multiple photos while holding in shift.  I am very familiar with the shortcut keys and use them all the time....
GUI
Organize
Web
Website
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hey @snook55, do you have a different device that you could try this with? 

 

I'm asking for that, because I'd like to identify if this is device-specific or if it might be a network issue too. 

 

If you don't have one, don't worry I can send you an email in order for us to have a closer look there. 

photos5678's avatar
photos5678
Explorer | Level 4
3 months ago

We have tried on other devices and the issue does not happen there. It is specific to one device and we can't figure out why since we have tried multiple browsers. Thank you for your help.

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    3 months ago

    In that case @photos5678, would you mind if I send you an email, in order for us to have a closer look into this?

     

    Keep me posted!

    • photos5678's avatar
      photos5678
      Explorer | Level 4
      3 months ago

      Yes, sounds good! thank you. 

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        3 months ago

        I just sent you an email @photos5678!

         

        I'll see you there, cheers!

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