Can't restore files I deleted an hour ago

[misterhank]

Help - deleted files

I've stupidly deleted a folder from my Dropbox  (about an hour ago!) and it's not showing up in the deleted files in the left pane.
I can't figure out how to recover it - can anyone help? Please!

[Nancy · Accepted solution]

Welcome to the forum, @misterhank!

Is there any chance you permanently deleted that folder from your Dropbox account? 

If yes, I'm afraid there's no way to restore it, since it will have gotten immediately removed from our servers, too. 

Let me know.

[misterhank]

No/ I don't think I permanently deleted it 

[Mark]

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@misterhank wrote:

No/ I don't think I permanently deleted it 

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Was it a shared folder? 

If so you need to rejoin it at www.dropbox.com/share

[b4rest]

I just had this happen to me.   A folder was checked by mistake when I was deleting a couple of other files.   The files show up for restoration but the folder does not.   I don't even know how to do a permanent deletion so I don't think that happened.   I simply hit my delete button on the keyboard.   The folder was shared with others but they can no longer see the folder as well and it doesn't show as available for them to restore either.   Any ideas would much appreciated.  Thanks.

[Jay]

Hi @b4rest, as you mentioned this was a shared folder, is it visible here?

Are you part of a Dropbox Business team according to your plan?

[b4rest]

Thanks Jay.  Yes part of a business team. The folder did not appear on the web version anywhere.   I'm pretty familiar with restoring deleted files and this experience was nothing like any previous experience.   I've since been able to restore the folder.    As I mentioned, I was deleting a couple of files that were misplaced in root folder with several subfolders.   I didn't realize I had a subfolder checked in addition to the 2 files I wanted to delete.  I hit the delete button and it was done.   The way I was able to restore:   one of the files showed in the deleted files as available to be restored.   I decided to restore it to see if anything happened.    When I clicked on the file to restore, there was another small message in that dialogue box (like a subset of the dialogue box that said something "there are 50 more files available for restoration".    There were no file or folder names but I decided to restore and apparently those files were in the subfolder that was deleted.    The subfolder and all the files were restored to their original place.   I'm obviously very happy about that but have no idea why I had to go through that hide and seek kind of process to find it.    

[Jay]

I'm glad to hear you were able to locate the deleted files on your account. As to why the restoration was processed in this manner, you could try contacting the support team for more info.