We're making changes to the Community, so you may have received some notifications - thanks for your patience and welcome back. Learn more here.

Forum Discussion

Samara Christopher's avatar
Samara Christopher
Explorer | Level 3
3 months ago

Account deleted after being in a locked state. Can I recover it?

My account was deleted due to it being in a locked state. I am trying to recover my files. I only noticed that it was i a locked state 2 days after it was deleted. I don't even need the account back,...
Delete
deleting
Restore
Restoring
Ar770's avatar
Ar770
Explorer | Level 3
Hi Megan I’m having the same issue as Samara can you help me as well?
Samara Christopher's avatar
Samara Christopher
Explorer | Level 3
3 months ago

Apparently, Once the warning date for account deletion because it's in locked state, it automatically deletes. Not even the specialized agent can recover the account. Which sucks! 

  • Ar770's avatar
    Ar770
    Explorer | Level 3
    3 months ago
    Thank You!
  • CTLAM's avatar
    CTLAM
    New member | Level 2
    2 months ago

    Hi Samara,

     

    I'm facing this same experience, were you able to retrieve your files?

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!