We're making changes to the Community, so you may have received some notifications - thanks for your patience and welcome back. Learn more here.

Forum Discussion

Samara Christopher's avatar
Samara Christopher
Explorer | Level 3
3 months ago

Account deleted after being in a locked state. Can I recover it?

My account was deleted due to it being in a locked state. I am trying to recover my files. I only noticed that it was i a locked state 2 days after it was deleted. I don't even need the account back,...
Delete
deleting
Restore
Restoring
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hey there, @Samara Christopher, welcome to our Community! 

 

Since that would require some account-specific info, I would suggest reaching out to our Support about this. 

 

If you've already done that, would you mind sharing the ticket number info with me, in order to locate it on my end? 

 

Thanks a bunch! 

Ar770's avatar
Ar770
Explorer | Level 3
3 months ago
Hi Megan I’m having the same issue as Samara can you help me as well?
  • Samara Christopher's avatar
    Samara Christopher
    Explorer | Level 3
    3 months ago

    Apparently, Once the warning date for account deletion because it's in locked state, it automatically deletes. Not even the specialized agent can recover the account. Which sucks! 

    • Ar770's avatar
      Ar770
      Explorer | Level 3
      3 months ago
      Thank You!
    • CTLAM's avatar
      CTLAM
      New member | Level 2
      2 months ago

      Hi Samara,

       

      I'm facing this same experience, were you able to retrieve your files?

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!