We're making changes to the Community, so you may have received some notifications - thanks for your patience and welcome back. Learn more here.

Forum Discussion

Samara Christopher's avatar
Samara Christopher
Explorer | Level 3
3 months ago

Account deleted after being in a locked state. Can I recover it?

My account was deleted due to it being in a locked state. I am trying to recover my files. I only noticed that it was i a locked state 2 days after it was deleted. I don't even need the account back,...
Delete
deleting
Restore
Restoring
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hey there, @Samara Christopher, welcome to our Community! 

 

Since that would require some account-specific info, I would suggest reaching out to our Support about this. 

 

If you've already done that, would you mind sharing the ticket number info with me, in order to locate it on my end? 

 

Thanks a bunch! 

Samara Christopher's avatar
Samara Christopher
Explorer | Level 3
3 months ago

Hi megan! Thabks for reaching out. The ticket number and title is below.

 

Ticket #24141202: DB: account was deleted due to locked state

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    3 months ago

    Thanks for the ticket number @Samara Christopher!

     

    I can see that your case has been sent to our Specialized agents, in order to check what can be done about this. 

     

    Hold tight, and an agent will update you shortly. Thanks!

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!