Account deleted. Can I restore any of the files stored there?

[_Miri]

I deleted my Business account. Now I'm in need of some files. Can I recover them somehow?

[Rich]

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@_Miri wrote:

I deleted my Business account. Now I'm in need of some files. Can I recover them somehow?

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Once an account has been deleted, it's not possible to recover the account or the files it contained.

[Kylie93]

My university had a Dropbox business account and I was a user. It was deleted today. Is there anyway to recover the files in this dropbox account and transfer it to my personal dropbox?

[Rich · Accepted solution]

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@Kylie93 wrote:
My university had a Dropbox business account and I was a user. It was deleted today. Is there anyway to recover the files in this dropbox account and transfer it to my personal dropbox?

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You need to contact the team admin for the Business account and ask them to restore the account. Act quickly as they only have seven days to do it before the account can no longer be recovered. Only the team admin will be able to do this for you; Dropbox can't do it.

[Kylie93]

Thank you. I have already attempted contact but they are unresponsive. I worry that they have already deleted the entire business account. Is there anything else I should do?

[Megan]

Hi @Kylie93, how are you today?

Have you opened a ticket with our Support team? If so, could you send it over to me, so I can locate it on our system?

Keep me posted! 

[Kylie93]

Thank you for replying Megan. I only see options to talk to the chat bot and post in this forum. Is there another way I can get support?

[Kylie93]

Hi Megan

Please ignore my previous message. The ticket number is: Ticket #20003556

Thanks for your advice and please let me know if there's anything else I can do

[Jay]

Hi @Kylie93, have you received a reply from a support agent regarding this matter?

[Kylie93]

Thanks Jay. Yes I have. The resolution was to contact the admin of the account and try to get the folder re-shared.