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Forum Discussion
v172.4.7555 stuck syncing (MacOS)
Hi,
Using the latest version of the app (v172.4.7555) on MacOS (Ventura), the icon is continually showing syncing when waking up from sleep. Stopping and restarting the App makes no difference ...
This is the same issue as I have previously raised here: https://www.dropboxforum.com/t5/Create-upload-and-share/v172-4-7555-stuck-syncing-MacOS/td-p/680465
What happens is that I have two directories set as "always offline", but when my MacBook Pro (14", MacOS Ventura 13.5.2) wakes from sleep I see the following icons if new files exist in these folders:
showing me that there are files that have been uploaded to the directory from another machine. Following the folder link, I see the following on the new files:
indicating that they should be downloading, but they stay in this state without showing any progress (and they're files of 50-80 MB, so shouldn't take long to download over my ~50Mbps connection).
The only thing that I could do to force the download was a complete reboot of the Mac - restarting Dropbox did not fix anything.
This is running the new MacOS FileProvider / integrated Cloud Service version of the app, not the version with a .dropbox.cache folder I could clear to force the downloads to restart.
Note that this is for version v183.4.7058, not v172.4.7555, as the earlier posts might suggest.
