We're making changes to the Community, so you may have received some notifications - thanks for your patience and welcome back. Learn more here.

Forum Discussion

breakerv's avatar
breakerv
Explorer | Level 4
9 months ago

"We’ve suspended your sharing activity" error

Hi, Recently I stopped being able to join shared folders and when I share I folder myself I get this error: "Can't share file. We’ve suspended your sharing activity because of a violation of Dropbox...
Error Messages
Share
Shared Links
  • Megan's avatar
    Megan
    9 months ago

    Hey breakerv, I've just sent you an email! 

     

    I'll see you there, cheers!

Alfzone's avatar
Alfzone
Explorer | Level 4

Hello, when I want to share a file or folder, I get this message: "Can't share file. We’ve suspended your sharing activity because of a violation of Dropbox’s Terms of Service and Acceptable Use Policy, and Terms of Service or Services Agreement.", how can I fix this?

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
3 months ago

Hey Alfzone, thanks for joining our Community!
 

It sounds like your shared links might have been banned. How long have you been getting this error?

 

Did you get an email from Dropbox informing you about this perhaps?

 

Let us know more and we'll take it from there. 

  • Alfzone's avatar
    Alfzone
    Explorer | Level 4
    2 months ago

    Maybe a couples of week ago, I didn't get an email from dropbox

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      2 months ago

      Thanks for the update, Alfzone.

       

      Can we send you an email, so we can take a closer look into this?

      • Alfzone's avatar
        Alfzone
        Explorer | Level 4
        2 months ago

        yes, please

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!

Related Content