"Send a copy" isn't showing as an option on my Windows context menu

[michel Salloum]

hello folks, i don't see the option of ""Send a copy" in the menu in desktop anymore:

[Hannah]

Thanks for the update, @PopM.

Can we send you an email, so we can look into this internally as well?

[PopM]

Yes, that would help. Feel free to send me an email.

Thank you.

[Hannah]

Thanks, @PopM, I just reached out to you, so I'll see you there!

[elementuser]

I'm having this same issue. The feature disappeared on me and I need to use it. Looks like the engineers have not been able to resolve this topic yet. Please help!

[Megan]

I just sent you an email @elementuser, I'll see you there!

[Tactical Retail]

I am also having this issue.  I have Windows 11 and just preformed an Advanced Reinstall.  This did not solve the problem.

[Megan]

Hi @Tactical Retail, welcome to our Community! 

Could you just confirm your device's exact OS version and the version and status of the desktop app as shown in your system tray?

Let me know more, and we'll take it from there!

[Tactical Retail]

@Megan

Windows 11 Pro Version 10.0.22621 Build 22621

The status of Dropbox is normal? "Your files are up to date"

[Megan]

Hi @Tactical Retail, thanks for the info!

Can you also let me know the Dropbox version you're using?

You can find this by hovering your mouse over the little Dropbox icon on your task bar, next to your WiFi.

If you could also send me a screenshot of the options you get, when you right click in a file/folder inside your Dropbox folder, that'd be amazing, thanks!

[CLoeffler2]

I am having the same issue! The "Send a copy" is only in the dropdown menu when you right click folders, but if you right click a file, it does not give you the option to "Send a Copy." This is something I use daily and one of the only reasons I use Dropbox. For the past few months every week on Mondays I have issues with it disappearing. Normally uninstalling and reinstalling works but this week it didn't. It's becoming an inconvenience, and I may have to switch file transfer software if it doesn't get fixed.

I am running Dropbox 199.4.6287 and Windows 10 Pro