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Hello,
I have a dropbox link to some confidential documents that are shared with me, and I have the password too. Last month I was able to access all documents without any problem. However, these days I am not able to access it, and I am getting the following message "For some unknown reason, the operation failed". I tried several times but always getting the same problem. Can anyone help me please.
Thanks
Hey @SiJen! Hope you’re doing well and thanks for your post.
Have you triple checked you’re entering the right password?
You can also test this via another browser/incognito mode to make sure it’s not a browser-related issue.
Other than that, I suggest contacting the owner of the shared link; since you mention the files are confidential, I’m wondering if the owner has either deleted the files from their Dropbox account or the link itself.
Let me know how it goes.
Nancy
Community Moderator @ Dropbox
dropbox.com/support
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Hi @Nancy! Thank you for the reply!
I checked the password many times. Also, I tested via many browsers, and always I am getting the same problem.
I also contacted the link owner, the files are not deleted. Then, he shared another link with me. I tested with new link and always not able to connect.
Ps: the owner has a business account and I have a personal free one.
Thanks.
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