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psiboxer's avatar
psiboxer
Helpful | Level 5
3 years ago

Website freezes, when I try to upload files

Hi All - I've created a folder on the dropbox website (not the app) and uploaded several folders.  Now trying to upload a series of Jpegs and random doc files, etc.  When I select the files, the whole webpage freezes and won't respond until I refresh.  This behavior repeats each time.

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  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Hey psiboxer, thanks for bringing this to our attention.

     

    I'd suggest you try from a different browser, or from a private browsing window, to see if you get a different behavior.

     

    If so, you can try clearing the cache of your browser, which should help.

     

    Let me know how it goes!

    • psiboxer's avatar
      psiboxer
      Helpful | Level 5
      3 years ago

      Thanks - I actually found the upload started if I waited for about 2 minutes.  But it's poor development.  The site really should have a message or something that says it's preparing for the upload...

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        3 years ago

        Hey psiboxer, sorry to jump in, but does the same behavior persist on other browsers too?

         

        Also, how many files are you trying to upload in one go? 

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