We can't share any files due to supposed phishing content

[JoRoRo]

All day and without exception when I try to share any file or folder associated with my Business Dropbox account I get the following error "Can’t share file. We’ve interrupted your sharing activity because your files might contain phishing content."

No idea what this is about and can't seem to find a fix, or even reply to existing threads on this issue. 

Problem does not happen on my personal Dropbox account but is across the board on business account (iOS app, Windows 10 PC, dropbox.com, etc). Obviously not involved in any Phishing activity and multiple virus/etc scanners are showing all is clean on my end.

[JoRoRo]

Note - can't even share newly and completely empty folders without getting this error. 

[Rich]

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@JoRoRo wrote:

We’ve interrupted your sharing activity because your files might contain phishing content. ... can't even share newly and completely empty folders without getting this error.

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You ability to share has been blocked by Dropbox. You won't be able to share any files in your account until the issue is resolved. You need to contact Support.

[Shawna PLG]

Our office is having the same error message for file sharing. We have the basic subscription and therefore no access to Support beyond the chatbot, community and learn files. Any help would be greatly appreciated.

[Shawna PLG]

Having the same issue. I would greatly appreciate anything you find out to remedy this issue. 

[Nancy]

@JoRoRo, I see you’ve already logged a ticket with our support, so our team will reply to you as soon as possible and check this further.

@Shawna PLG, can I log a ticket for you as well and look into this internally?

[JoRoRo]

Yes, it is very clear the ability to share has been blocked and I have already tried contacting 'support' on multiple occasions. But the problem is very much not resolved which is why I am asking on a community forum as our ability to actually use our very expensive "Dropbox for Business" has ground to a standstill, especially without any direct way to reach someone at Dropbox who can reinstate sharing ASAP rather than waiting for some ticket sent in the ether to be addressed. No idea why it was 'blocked' but it is unacceptable that we pay thousands of dollars each year to Dropbox only to have functionality randomly blocked without cause, explanation or fix. 

[Mark]

@JoRoRo - Your Team admin can get live chat support at www.dropbox.com/support. 

[JoRoRo]

What is going on here? Been nearly 48 hours and still no fix from Dropbox. The file that caused the account to be 'banned' file had zero issues with it, but went ahead and deleted it and here we are with still no fix.

Completely unacceptable that Dropbox just unilaterally freezes an account then takes a month of Sundays to correct their blatant error. What a horrible customer service experience. 

[Hannah]

Hey @JoRoRo, sorry to see that you're having this issue.

I can see that our team is currently working on your case, so make sure to keep an eye on the email communication for any updates.